Terms & Conditions

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE

By accessing, browsing, or using heroloupes.com (the “Site”) and any related services, you agree to be bound by these Terms of Use (“Terms”) and our other applicable policies, including our Privacy Policy and Warranty Policy.

If you do not agree to these Terms, please do not access or use the Site.

1. Company Information

This Site is operated by Hero Loupes, LLC, a California limited liability company, located at:

2197 Main Street, Oakley, CA 94561, USA.

Email: support@heroloupes.com

2. Acceptance and Modification of Terms

Hero Loupes may revise these Terms at any time by posting updated versions on the Site. Any modifications are effective upon posting. Continued use of the Site after such posting constitutes acceptance of the revised Terms. You are encouraged to review them periodically.

3. Use of the Site

You are granted a limited, non-exclusive, non-transferable license to access and use this Site for lawful purposes related to browsing and purchasing Hero Loupes products.

You agree not to:

• 
  Use the Site in any way that violates applicable laws or regulations;
  
• 
  Copy, modify, distribute, or display any Site content without written permission;
  
• 
  Use any automated systems (including bots or scrapers) to access the Site; or
  
• 
  Attempt to interfere with the Site’s functionality or security.
  

We may suspend or terminate access to the Site at any time for violation of these Terms or misuse of our services.

4. Intellectual Property

All content on the Site—including text, images, graphics, product designs, videos, and software—is owned by or licensed to Hero Loupes LLC and protected by U.S. and international copyright, trademark, and intellectual property laws.

You may not reproduce, transmit, or create derivative works from our content without express written consent.

The Hero Loupes name, logos, and product marks are trademarks of Hero Loupes LLC and may not be used without permission.

5. Medical Disclaimer

Hero Loupes products are optical aids intended to enhance visibility during professional tasks. They are not medical devices and are not intended to diagnose, treat, or prevent any disease or condition. Users should exercise professional judgment and comply with all applicable regulations and infection-control standards.

6. Accuracy of Information

While we make reasonable efforts to ensure the accuracy of information on this Site, Hero Loupes does not guarantee that product descriptions, prices, or other content are error-free, complete, or current.

Product images are for illustrative purposes and may differ slightly from actual items. We reserve the right to correct errors and update information at any time without notice.

7. Ordering & Payment

Placing an order constitutes an offer to purchase. All orders are subject to acceptance by Hero Loupes.

We may refuse or cancel any order at our discretion, including cases of pricing or availability errors.

Payment must be made using accepted methods displayed at checkout.

We sell and ship both domestically and internationally; additional customs duties or import taxes may apply and are the responsibility of the buyer.

8. Shipping, Risk of Loss & Title

Title and risk of loss transfer to you when the shipment is delivered to the carrier.

Shipping methods, times, and costs are shown at checkout. Hero Loupes is not liable for delays caused by carriers or customs processes.

9. Returns & Warranty

We accept returns of unused products within 45 days of delivery.

Returned items must be in original condition and packaging.

Our limited lifetime warranty covers manufacturing defects only; it does not cover damage due to misuse, modification, or normal wear.

Please refer to our detailed Warranty Policy on the Site for complete terms, claim procedures, and exclusions.

Hero Loupes reserves the right to inspect items before approving warranty or refund claims.

10. Product Use & Misuse Disclaimer

Hero Loupes is not responsible for any injury, damage, or loss arising from misuse, improper care, unauthorized modifications, or repairs performed by third parties. Users are responsible for using products according to provided instructions.

11. Promotional and Email Communications

By submitting your contact information or placing an order, you consent to receive transactional, service, and promotional communications from Hero Loupes, LLC.

You may unsubscribe from marketing emails at any time by following the “unsubscribe” link in the email.

Hero Loupes complies with applicable CAN-SPAM and CCPA regulations.

12. Third-Party Links

Our Site may contain links to third-party websites for convenience or reference. Hero Loupes is not responsible for the content, policies, or practices of any linked sites, and access to them is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law:

• 
  Hero Loupes LLC, its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages (including loss of profits, business, or data).
  
• 
  Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.
  

This limitation applies regardless of legal theory, even if we have been advised of the possibility of such damages.

14. Indemnification

You agree to indemnify and hold harmless Hero Loupes LLC, its officers, employees, and affiliates from any claims, losses, liabilities, costs, or expenses (including attorneys’ fees) arising out of your use of the Site or violation of these Terms.

15. Force Majeure

Hero Loupes shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, strikes, supply chain disruptions, pandemics, or internet outages.

16. Governing Law, Jurisdiction & Arbitration

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles.

Any dispute shall be resolved by binding arbitration administered by the American Arbitration Association, conducted in Contra Costa County, California.

Judgment on the arbitration award may be entered in any court of competent jurisdiction.

You and Hero Loupes LLC waive the right to a jury trial or class action to the fullest extent permitted by law.

17. California Consumer Rights Notice

Under California Civil Code §1789.3, California users are entitled to the following notice:

If you have a complaint regarding this Site or wish to request further information, please contact:

Hero Loupes LLC

2197 Main Street, Oakley, CA 94561

Email: support@heroloupes.com

You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs,

1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, USA

Telephone: (800) 952-5210

18. No Waiver & Severability

Failure to enforce any provision of these Terms does not waive our right to enforce that provision later.

If any portion is found invalid or unenforceable, it shall be modified to the minimum extent necessary, and the remainder shall remain in full effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Warranty Policy, and any additional policies referenced herein, constitute the entire agreement between you and Hero Loupes LLC regarding your use of the Site and supersede prior understandings or agreements.

20. Contact Information

For any questions regarding these Terms:

Hero Loupes LLC

2197 Main Street, Oakley, CA 94561

Email: support@heroloupes.com