Terms Updated

Terms & Conditions
Last Updated: 3/23/2026

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1. Overview

By accessing or purchasing from Hero Loupes, you agree to the following Terms & Conditions. These terms govern all use of our website and services.

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2. Products & Orders

Hero Loupes provides custom and non-custom loupe systems and accessories.

By placing an order, you agree:

• All provided information is accurate
• Custom specifications (including prescription) are correct
• Production begins after all required information is received

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3. Pricing & Promotions

We may offer promotional discounts including:

• Percentage-based discounts (e.g., 10% off)
• Limited-time seasonal promotions

Terms:

• Promotions may apply to select or all products
• Discount codes may not be combined unless stated
• Promotions may change or end without notice

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4. Returns & Refunds

We offer a 45-day return period from delivery.

• Returns are accepted within 45 days
• Normal use during the trial period is allowed
• Items must be returned in reasonable condition

Refunds:

• Issued to the original form of payment
• Processed within 5–10 business days after inspection

Customization Adjustment:

• Certain customized components (e.g., prescription configurations) are part of the product
• An adjustment fee of $200 may apply in the event of a return

Shipping:

• Original shipping fees are non-refundable
• Return shipping is the customer’s responsibility unless defective

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5. Shipping & Delivery

• Production time: 3–4 weeks
• U.S. shipping: 3–6 business days after shipment
• In-stock items delivered within 14 days

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6. Exchanges & Support

We recommend contacting support before returning a product.
Many issues can be resolved through adjustments or guidance.

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7. Warranty

We cover manufacturing defects and workmanship issues.
Additional details are available on our Warranty page.

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8. Limitation of Liability

Hero Loupes is not liable for indirect or consequential damages.
Total liability is limited to the purchase price.

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9. Contact Information

Hero Loupes
2197 Main St
Oakley, CA 94561
United States
📧 sales@heroloupes.com