Privacy Updated

Privacy Policy
Last Updated: 3/23/2026

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Overview

Hero Loupes (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website or purchase our products.

By using our website, you consent to the practices described in this policy.

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Information We Collect

We may collect personal information when you interact with our website, place an order, or communicate with us.

This includes:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through third-party providers)
• Order history
• Uploaded photos or measurements (for custom fitting and product customization)

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How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support and respond to inquiries
• Customize and manufacture your products
• Improve our website, services, and user experience
• Send order confirmations, updates, and service-related communications
• Send promotional or marketing communications (you may opt out at any time)

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Uploaded Photos & Custom Fitting Data

Photos and measurements submitted for fitting purposes are used solely to:

• Customize your product
• Ensure proper fit and accuracy

By submitting photos, you grant Hero Loupes permission to use this data for production, support, and internal quality control purposes.

We do not sell or publicly share these images without your consent.

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Payment Processing

All payments are processed securely through third-party payment providers. Hero Loupes does not store full payment card details on our servers.

We may share necessary transaction information with payment providers to process your order.

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Data Protection & Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

This includes:

• Secure payment processing
• Restricted access to sensitive data
• Use of industry-standard security practices

While we take appropriate precautions, no method of transmission over the internet is 100% secure.

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Sharing of Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only as necessary to operate our business, including:

• Payment processors (e.g., Klarna, Shopify Payments, etc.)
• Shipping carriers and logistics providers
• Technology and service providers supporting our operations

These parties are only given the information necessary to perform their functions.

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Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience
• Analyze website performance and traffic
• Personalize content and offers

You may adjust your browser settings to disable cookies, though some features of the site may not function properly.

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Data Retention

We retain your personal information only as long as necessary to:

• Fulfill your order
• Provide customer support
• Comply with legal and business obligations

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Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications

To exercise these rights, please contact us at:
📧 sales@heroloupes.com