Hero Loupes, LLC provides comprehensive warranty coverage for all its products, subject to the terms and limitations outlined below.

Telescopes/Oculars and Adhesive are covered under a Limited Lifetime Warranty, while lights are covered for 2 years, and batteries for 2 years. Remounting of Thru-the-Lens products due to calibration of pupillary distance is covered for 45 days.

However, the warranty coverage is subject to certain limitations, such as breakage or failure due to tampering, misuse, neglect, accidents, modification, liquid damages, or if the product is not used in accordance with the manufacturer's recommendations or instructions. Additionally, if the product is repaired or serviced by someone other than Hero Loupes, it will void the warranty. The warranty does not cover lost or stolen products; any adhesive applied to the product will also void the warranty.

Scratches or abrasions on the telescopes, lenses, or frame are considered normal wear and tear and are not covered. The telescopes are water resistant but not waterproof. Avoid submerging into water. The warranty is non-transferrable between the original owner and a new owner if the product is resold, and labor and service fees may apply for recalibration/remount.

If you experience any issues with your Hero Loupes product, please contact the company to discuss the issue, and send the equipment in for evaluation. Once Hero Loupes receives and evaluates the equipment, they will service or replace any defective equipment. The sender is responsible for shipping costs to Hero Loupes, but Hero Loupes covers the shipping of serviced products back to the sender. For any replacement parts or products serviced or exchanged under warranty, the sender is responsible for shipping the product to Hero Loupes. For smaller accessory products that are inside their warranty coverage period, the product will not be shipped back to Hero Loupes, and Hero Loupes will ship a replacement product without receiving the original product. However, the customer is responsible for shipping charges.

Ultimately, serviceability is determined by Hero Loupes after they receive and evaluate the equipment.