Shipping Updated
AGREEMENT TO OUR LEGAL TERMS
Shipping Policy
Last Updated: 3/23/2026
Processing Time
- Custom products: 3–4 weeks
- Begins after all order details are confirmed
Shipping Time
- U.S.: 3–6 business days
- International: varies by location
In-Stock Items
Delivered within 14 days when available.
Shipping Costs
Calculated at checkout unless otherwise stated.
Tracking
Tracking info is provided after shipment.
Delays
Delays may occur due to:
- High demand
- Carrier issues
- Customs processing
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FAQ Directory
View our commonly encountered issues and learn how to troubleshoot them.
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Customer Service Contact
Mon - Fri: 8am to 5pm (PST)
Phone: 925-588-8466
Email: Sales@HeroLoupes.com
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Mailing Address
Hero Loupes, LLC
2197 Main Street
Oakley, CA 94561
USA
