Shipping Updated

AGREEMENT TO OUR LEGAL TERMS

Shipping Policy
Last Updated: 3/23/2026


Processing Time

  • Custom products: 3–4 weeks
  • Begins after all order details are confirmed

Shipping Time

  • U.S.: 3–6 business days
  • International: varies by location

In-Stock Items

Delivered within 14 days when available.


Shipping Costs

Calculated at checkout unless otherwise stated.


Tracking

Tracking info is provided after shipment.


Delays

Delays may occur due to:

  • High demand
  • Carrier issues
  • Customs processing
  • FAQ Directory

    View our commonly encountered issues and learn how to troubleshoot them.

  • Customer Service Contact

    Mon - Fri: 8am to 5pm (PST)

    Phone: 925-588-8466

    Email: Sales@HeroLoupes.com

  • Mailing Address

    Hero Loupes, LLC

    2197 Main Street

    Oakley, CA 94561

    USA