Shipping Updated

Shipping Policy

Last Updated: 3/27/2026

---

Order Processing Time

Hero Loupes products are custom-built to each user.

• Standard production time: 10–20 business days
• Processing begins once all required measurements and order details are received and verified

We aim to complete all custom orders within this timeframe. In rare cases of high demand or complexity, processing times may vary slightly, and customers will be notified accordingly.

---

Shipping Time

Once your order has been completed and shipped:

• United States: 3–6 business days
• International: Delivery times vary depending on destination

---

In-Stock Items

In-stock products and accessories are typically processed and delivered within 14 days.

---

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

---

Tracking

Tracking information will be provided once your order has shipped.

---

Delays

While we strive to meet all timelines, delays may occasionally occur due to:

• High order volume
• Shipping carrier delays
• Customs processing (international orders)

We will communicate any significant delays and provide updates as needed.